FAQs

Which countries do you deliver from the French online store?

Inside France, we deliver to the whole metropolis.

Outside France, we do offer delivery worldwide from Japan to the US.

How much are the delivery costs?

In France, delivery costs are 5.80€ all year round by choosing standard delivery

(If you wish to receive your order faster, the Express delivery costs amount to 6€)

Outside France, delivery costs are around 14€ to 50€ depends on the size of your package and your delivery address.

What are your deliver methods?

We use Colissimo, Chronopost, DHL, and more depending on your requirements.

When do I receive my order?

• The delivery of your order will be made within 2 to 3 working days (taking longer for any orders outside France) after its confirmation. This time includes the preparation and delivery of your order.

How do I correct an error on my delivery address?

• If you placed an order by selecting Standard delivery, we invite you to contact our customer service on +33 6 98 85 60 79

Has my order been taken into account?

• Your order is taken into account when you see it appear in your KimikoCraft customer account, section "my orders" with the status "in preparation".

How will my package be made?

• Your package is prepared with the greatest care to guarantee you the ideal experience.
• Like our boutiques, your products will be wrapped in tissue paper and delivered in a sturdy carton box.

Who should I contact if I have a quality problem with my part?

• We are committed to offering you the most beautiful pieces. If you encounter a quality problem with one of them, we invite you to contact our quality experts at the following address: kimikoparis1@gmail.com.
• They will need the following information in order to provide you with the most suitable solution:

- Your first and last name

- Your order number or receipt

- The name of your product

- A description of the issue you are having

- Photos of your product with a zoom on the marigold

• If you placed an order by selecting Standard delivery, we invite you to contact our customer service on +33 6 98 85 60 79

Has my order been taken into account?

• Your order is taken into account when you see it appear in your Maje customer account, section "my orders" with the status "in preparation".

How will my package be made?

• Your package is prepared with the greatest care to guarantee you the ideal experience.
• Like our boutiques, your products will be wrapped in tissue paper and delivered in a sturdy carton box.

Who should I contact if I have a quality problem with
my part?

We are committed to offering you the most beautiful pieces. If you encounter a quality problem with one of them, we invite you to contact our quality experts at the following address: kimikoparis1@gmail.com.

They will need the following information in order to provide you with the most suitable solution:

- Your first and last name

- Your order number or receipt

- The name of your product

- A description of the issue you are having

- Photos of your product with a zoom on the marigold

We offers several payment methods:

• VISA, MASTERCARD, AMERICAN EXPRESS and PayPal cards

Are exchanges/returns possible?

• No returns will be accepted
• We do not exchange via our Online Store. Any return will be subject to a refund.

Are return costs funded?

• We slip into your order a prepaid label valid for 30 days, this way, if your part does not suit you, you have the possibility of returning it to us for free.